RETURNS & REFUNDS
We understand that purchasing online is not always easy, due to this we'd like to make your experience as seamless as possible.
We are certain you're going to love your product, but if you have any doubts ease your mind knowing we offer refunds, exchanges & store credit.
Returns must be requested within 7 days of receiving your item and returned to us within 14 days. Items must be returned in their original condition, unworn and unwashed. Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/ or smell of perfume or body odour.
Returns must be requested within 7 days of receiving your item and returned to us within 14 days. Items must be returned in their original condition, unworn and unwashed. Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/ or smell of perfume or body odour.
Returns must be requested within 7 days of receiving your item and returned to us within 14 days. Items must be returned in their original condition, unworn and unwashed. Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/ or smell of perfume or body odour.
We will not accept any returns on sale items or items purchased using a promotional code.
We will not accept any returns on sale items or items purchased using a promotional code.
The cost of the return will not be reimbursed or refunded. If the package does not reach us safely it is beyond our control and we will not be able to issue the return/ refund. We recommend sending the parcel with a postal service that provides tracking to avoid any issues.
The cost of the return will not be reimbursed or refunded. If the package does not reach us safely it is beyond our control and we will not be able to issue the return/ refund. We recommend sending the parcel with a postal service that provides tracking to avoid any issues.
At Jupiters Heart we are working around the clock to provide you with the quickest and easiest exchange. Please keep in mind that at busy periods and holidays an item can take up to 5 days to be processed and returned.
At Jupiters Heart we are working around the clock to provide you with the quickest and easiest exchange. Please keep in mind that at busy periods and holidays an item can take up to 5 days to be processed and returned.
REQUEST A RETURN
Our brands vision is to support the sustainability movement in the fashion industry. We strive to minimise wastage by using our implemented reuse and recycle method. This is why we have taken the leap to ensure all of our swimwear will be made from sustainable materials.
Here at Jupiter’s Heart we are constantly looking for innovation which has little, to no impact on the health of our planet.
The next big step we made is saying goodbye to plastic postal bags, we now use Biodegradable packaging only.
By the year 2050 there will be more plastic than fish in our oceans, without human intervention this could happen even sooner. Plastic was made to be durable, therefore it takes time to break down. A single plastic bottle can take between 450-1000 years to decompose. It is important to gain awareness about the detrimental impact this issue is having on our environment. Small changes make big differences.