All domestic and international parcels are sent through Australia Post. A tracking number will be provided via email once the parcel has been sent. Please allow up to 24 hours for your tracking number to process.

We do not ship on the weekend or on holidays.

Most orders ship out within 1-2 business days. Some items may need 2-4 days of preparation due to being handmade. Please consider this before purchasing an item.
We cannot guarantee that you will receive your package within the expected time frame as estimated delivery dates are used as a guide only. Jupiters Heart will not be held accountable for any delayed, missing parcels, lost or stolen packages sent by our couriers. Once the package has left our hands its beyond our control. If you happen to come across any issues please contact the courier service directly

Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or holidays.

Please allow an additional 2-3 processing days during sale periods.

Please note that all customers are responsible for customs/imports duties & taxes. Jupiters Heart will not be held accountable for any delay in delivery caused by customs.
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To seek further information we recommend getting in contact with your local custom office.

No cancellations, changes or refunds are allowed once an order has been placed and processed. Please ensure all details on your order are correct before submitting.
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Your items will be packaged in our eco-friendly 100% organic drawstring bags. Our postal bags are 100% biodegradable.