Here at Jupiters Heart we are dedicated to customer service and satisfaction. We understand that purchasing online is not always easy, due to this we are open to exchanges. We do not offer refunds. Refunds will only be accepted if the item you have received is deemed faulty. Store credits can also be provided.
Returns must be requested within 7 days of receiving your item and returned to us within 14 days.Items must be returned in their original condition, unworn and unwashed. Please be sure to take care when trying on garments, as we do not accept garments that have makeup stains and/ or smell of perfume or body odour.
Any returns that have exceeded 14 days from the delivery date are ineligible and will automatically be shipped back to the customer. Please follow our returns policy guide below.